|Job Purpose||Responsible for ATM Operations of assigned Area/Location/Client under Branch, running services in a smooth, secure and profitable way. Representative of the company in a given Area.|
|Job Accountabilities||Accountable for Administration, Development and Operations of ATMs at assigned Area/Location/Client|
· Responsible for day-to-day operations in the location
· Responsible for resource management of hub for driver, gunmen & custodian.
· Responsible for route planning, duty assigning and audit planning
· Responsible to plan & perform the operations as per the tasks assigned by the managers in line with the client requirement
· Responsible to ensure the timely withdrawal/collection and loading/depositing on the same day as indented
· Responsible to plan, administer, monitor & perform the operations in line with the agreed SLA
· Coordination with Custodians, Call Centre & MSPs for FLM Calls, consumables, Call Logging for SLM calls and Report Submission.
· Responsible to handle & sort the escalations on Operational requirements
· Responsible to carry out the surprise audits to ensure the adherence of laid down processes by the team
· Responsible to collect, collate, record & report the day-to-day operations in the prescribed layouts to the managers, corporate & to the clients
· Responsible to ensure the hassle free operations by administering the requirements to be available at the time of operations
· Maintain the data of OT of ATM Crew and take necessary action to reduce the same
· Responsible to report C3R (Cash, Cassette & Counter Reports), DLR (Daily Loading Report) & MIS on daily basis / whenever loading happens.
· Roster preparation of crew as per route dispatch time.
· Maintain the hardcopy of Takeover & Handover of ATMs and Loading indent of ATMs.
· Responsible to adhere the all-risk mitigation procedures to avoid cash loss during the operations.
· Ensure timely dispatching of route from Branch/ Vault Office.
· Follow up with Vault officer / Bank Officials on issuance of cash to custodian for ATMs Replenishment.
· Responsible to brief the team on assigned tasks to perform, SOPs of ATM operations.
· Any Task assigned by management